All sales of subscriptions, tokens, and digital products on Jomnouy are final. We do not offer refunds except in very limited circumstances as outlined below.
1. No Refund Policy
Due to the digital nature of our services and the immediate access provided to our AI-powered learning platform, all purchases are non-refundable. This includes but is not limited to:
Subscription fees (monthly or annual)
Token purchases and token packages
Shop items (streak freezes, power-ups, etc.)
Upgrade fees between subscription tiers
Any other digital products or services
2. Cancellation Policy
2.1 Subscription Cancellation
You may cancel your subscription at any time through your account settings. When you cancel:
You will retain access to premium features until the end of your current billing period
No refund will be provided for the unused portion of your subscription
Your subscription will not automatically renew
Any unused tokens will remain in your account but cannot be used for premium features after downgrade
You can reactivate your subscription at any time
2.2 How to Cancel
To cancel your subscription:
Log in to your Jomnouy account
Navigate to Settings → Subscription
Click "Cancel Subscription"
Confirm your cancellation
You will receive an email confirmation
2.3 Cancellation Timing
To avoid being charged for the next billing period, you must cancel at least 24 hours before your renewal date. Cancellations made after this time will take effect for the following billing cycle.
3. Exceptions to No Refund Policy
We may provide refunds in the following exceptional circumstances:
3.1 Technical Errors
If you were charged due to a technical error or duplicate transaction, we will refund the erroneous charge. You must report the error within 7 days of the charge.
3.2 Service Failure
If we fail to provide the service due to technical issues on our end for an extended period (more than 7 consecutive days), you may be eligible for a prorated refund. This does not apply to:
Scheduled maintenance periods
Issues caused by your internet connection or device
Force majeure events beyond our control
3.3 Unauthorized Charges
If you believe your account was used without authorization to make purchases, contact us immediately. We will investigate and may provide a refund if fraud is confirmed.
3.4 Legal Requirements
Where required by applicable law, we will comply with mandatory refund regulations.
4. Requesting a Refund
If you believe you qualify for a refund under the exceptions above:
Contact our support team at support@jomnouy.me within 7 days of the charge
Provide your account email, transaction details, and reason for the refund request
Include any relevant screenshots or documentation
We will review your request within 5-7 business days
If approved, refunds will be processed to your original payment method within 10-14 business days
Please note that approval of refund requests is at our sole discretion.
5. Free Trial Period
If we offer a free trial period:
You will not be charged during the trial period
You can cancel before the trial ends to avoid charges
If you do not cancel, your subscription will automatically begin and you will be charged
Once the paid subscription begins, the no refund policy applies
6. Downgrading Your Subscription
Instead of canceling, you may downgrade to a lower-tier subscription:
Downgrades take effect at the end of your current billing period
No refund will be provided for the difference in price
You will retain access to higher-tier features until the downgrade takes effect
Some features and token allocations will be reduced after downgrade
7. Account Termination by Jomnouy
If we terminate your account for violation of our Terms of Service:
No refund will be provided for any remaining subscription period
All tokens and digital purchases will be forfeited
You will not be able to access your account or data
8. Chargebacks
If you initiate a chargeback through your payment provider:
Your account will be immediately suspended pending investigation
Please contact us first to resolve any billing disputes
Fraudulent chargebacks may result in permanent account termination
You may be liable for chargeback fees and legal costs
9. Token Expiration
Regarding purchased tokens:
Tokens do not expire as long as your account remains active
If your account is closed or terminated, all tokens are forfeited without refund
Tokens have no cash value and cannot be exchanged for money
10. Price Changes
If we change our pricing:
Existing subscribers will be notified 30 days in advance
New prices will apply from your next billing cycle
You can cancel before the price change takes effect
No refund will be provided if you choose not to accept the new pricing
11. Contact Us
For questions about this refund policy or to request a cancellation:
Email: support@jomnouy.me
Billing inquiries: billing@jomnouy.me
We appreciate your understanding of our no refund policy. This policy allows us to maintain affordable pricing and continue improving our AI-powered learning platform for all students.