1. Introduction

Welcome to Jomnouy (ជំនួយ). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered learning platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

Account information (name, email address, password)
Profile information (grade level, subjects of interest)
Communication data (support messages, feedback)
Payment information (processed securely through third-party providers)

2.2 Usage Information

Study sessions and progress data
Quiz scores and performance metrics
AI assistant interactions and chat history
Essay submissions for grading
Token usage and shop purchases
Pomodoro timer and focus session data

2.3 Technical Information

Device information (browser type, operating system)
IP address and location data
Cookies and similar tracking technologies
Log data (access times, pages viewed, errors)

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our learning platform
Personalize your learning experience with AI recommendations
Process your transactions and manage your account
Send you important updates, notifications, and educational content
Respond to your comments, questions, and support requests
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and fraud
Generate anonymized analytics to improve our services

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Cloud hosting providers (Supabase, Vercel)
AI service providers (Google Generative AI)
Payment processors (for subscription handling)
Analytics providers (to understand platform usage)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption of data in transit and at rest
Regular security audits and monitoring
Secure authentication and access controls
Regular backups and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have the right to:

Access and review your personal information
Correct inaccurate or incomplete data
Request deletion of your account and data
Export your data in a portable format
Opt-out of marketing communications
Disable cookies through your browser settings

To exercise these rights, please contact us at privacy@jomnouy.me.

7. Children's Privacy

Our platform is designed for students preparing for the National Baccalaureate exam. If you are under 13 years old, please obtain parental consent before using our services. We do not knowingly collect information from children under 13 without parental consent.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account at any time, after which we will delete or anonymize your data within 30 days, except where required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@jomnouy.me
Support: support@jomnouy.me